Implementasi Aplikasi Mobile JKN Dalam Perspektif Good Governance
DOI:
https://doi.org/10.46730/japs.v6i3.314Keywords:
Good Governance, Mobile JKN, Pelayanan PublikAbstract
The digitalization of healthcare services through the Mobile JKN application is an innovation by BPJS Kesehatan aimed at improving the effectiveness of public service delivery. This study aims to analyze the implementation of Mobile JKN from the perspective of Good Governance using Edwards III’s theoretical framework. The research method is a literature review of journals, reports, and policy documents from the past five years (2019–2025). The findings indicate that the implementation of Mobile JKN still faces challenges such as uneven communication, limited infrastructure and digital literacy, resistance from some implementers, and an unintegrated bureaucracy. A case study in Lubuklinggau City shows low utilization of the Mobile JKN application despite JKN-KIS participation reaching 82%, influenced by limited outreach, unstable internet access, and suboptimal bureaucratic support. Thus, Mobile JKN has the potential to support the principles of Good Governance but requires strengthened communication, improved resources, and a more adaptive bureaucracy.
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