Kinerja Ombudsman Perwakilan Riau Dalam Penanganan Keluhan Pelayanan Publik Di Bidang Pendidikan Di Kota Pekanbaru
Abstract
With the occurrence of maladministration in education in Pekanbaru City, the Ombudsman has the authority to oversee the implementation of public services at educational institutions in Pekanbaru City. Quality education is a goal that is in line with Law no. 20 of 2003 that the national education system must ensure equal distribution of educational opportunities, quality improvement. This research is to find out how the performance of the Ombudsman Representative of Riau in handling complaints of public services in the field of education and what are the inhibiting factors for the performance of the Ombudsman. The theory used in the study is the performance measurement indicator Agus Dwiyanto (2006). The method used is qualitative with a descriptive approach through interviews, observations, and documentation. The result of the research is that the performance of the Riau Representative Ombudsman is quite good. The factors that hinder the performance of the Ombudsman Representative in Riau are the lack of human resources, lack of budgetary resources, and lack of facilities and infrastructure.
References
Andra, P., Sapitri, S., & Saputra, H. E. 2021. Ombudsman Performance Representative
Of Bengkulu Province Kinerja Ombudsman Perwakilan Provinsi Bengkulu.
(1), 27–30.
Anggito, A., & Setiawan, J. 2018. Metodologi Penelitian Kualitatif. Jawa Barat: CV
Jejak.
Dwiyanto, A. 2006. Mewujudkan Good Goernance Melalui Pelayanan Publik.
Yogyakarta: Gadjah Mada University Press.
Hariani, D., & Irson Sitorus, T. Y. N. 2019. Analisis Kinerja Ombudsman Republik
Indonesia Perwakilan Jawa Tengah Dalam Rangka Penanganan Laporan
Masyarakat. Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan
Administrasi Negara), 7(1), 32–46.
https://doi.org/10.47828/jianaasian.v7i01.34
Iriawan, H., Publik, A., & Biak, I. Y. 2019. Reformasi Birokrasi Dalam Pelayanan
Publik (Studi Kasus Uptb Samsat Kabupaten Biak Numfor ). 5, 128–141.
Irmandani, D. 2018. Mal-Administrasi Dalam Pelayanan Surat Izin Usaha
Perdagangan (SIUP) Di Dinas Penanaman Modal Dan Pelayanan Terpadu
Satu Pintu Kabupaten Sidoarjo. Kebijakan Dan Manajemen Publik, 6(3), 6.
Julaeha, S., Muhafidin, D., & Miradhia, D. 2021. Kinerja Ombudsman Republik
Indonesia Perwakilan Provinsi Jawa Barat Dalam Penanganan Dugaan
Maladministrasi di Jawa Barat Tahun 2017-2018. Agustus, 13(1), 12.
Mayasari, R. 2021. Indikator Kinerja Pemerintah Daerah Dan Model Penilaiannya.
Yogyakarta: Deepublish.
Nurjannah, & Saleh, R. 2019. Kinerja Ombudsman RI Perwakilan Aceh dalam Menjaga
Mutu Pelayanan Publik. Jurnal Ilmiah Mahasiswa FISIP UNSYIAH, 4(1), 1–
Ridwan, M., & Mus’id, M. 2019. Faktor-Faktor Yang Mempengaruhi Kinerja
Organisasi Sektor Publik (Studi Empiris Pada Dinas-Dinas Di Kota Jambi).
Jurnal Riset Akuntansi Terpadu, 12(2), 222.
https://doi.org/10.35448/jrat.v12i2.6164
Suleman, S. 2018. Kinerja Ombudsman Perwakilan Maluku Utara dalam Mewujudkan
Pelayanan Publik yang Prima Di Kota Ternate. Aristo, 6(2), 262.
https://doi.org/10.24269/ars.v6i2.1023
Suryani, N. K., & John. 2018. Kinerja Organisasi. Yogyakarta: Deepublish.
Wardhana, A., Sari, A. P., & Limgiani. 2022. Manajemen Kinerja (Konsep, Teori, dan
Penerapannya). Bandung: Media Sains Indonesia.